Official Fortec Star Satellite Distributor for  North America USA Mexico & Canada

WS International is a proud distributor of Fortec Star products in North America ~ Marietta, GA USA

Home Uplink Services Warranty / Terms Training Videos Contact Us

FTA Receivers
Dish Antennas
Ku Band LNB / LNBF
HH DiSEqC Motor
Switches
LNBF Bracket
Signal Meters
 
Dealer Login
Become a  Dealer
Training Videos

 

 
Use this trouble shooter if you've had your system in operating order at one time.
 
  • Display does not light up or no power to the receiver
    • check the power cord to see that it is plugged in
    • check the power switch on the back of the receiver
  • No picture
    • make sure the receiver is in the "ON" position, ( not stand-by )
    • make sure the coax is connected to the TV or the A/V cables are connected to the TV
    • make sure the coax from the dish (LNBF) is connected to the receiver
    • check that the channel is on the air
    • confirm that the dish is properly aligned
    • confirm that your LNBF is operational
    • Confirm that all settings are correct
      • Check LO setting (LO setting MUST match your LNBFs LO)
        • US Standard LO is 10750
        • Universal LOs are 09750 and 10600
      • Check transponder frequency
      • Check symbol rate
      • Check polarity
  • Picture pixels or freezes
    • check alignment of the dish
    • check that the LNBF is operational
    • check your coax connectors
    • confirm you are using RG-6 coax (or better) sweep tested to a minimum of 1450MHz
    • make sure there are nothing blocking your dish
  • No Sound
    • check the volume on your TV
    • check the MUTE on the receiver remote
    • check the receiver volume on the receiver remote
  • Remote control does not operate
    • remote should point toward the receiver to operate
    • check the batteries

 

Want to clone from receiver to receiver?  Follow the instructions below. 
All information will be transferred from your master receiver into your second (slave) receiver.
 
  How to check the loader version  
  • Menu->Accessory->System Information
  Receiver (loader version 1.0.3) to receiver (loader version 1.0.3) cloning.
  • Note: Old receiver.(loader version older than 1.0.3) must update loader (version 1.0.3) first.
  • Connect Receiver (master) & receiver (slave) - (RS232-RS232,Pin 2-Pin 3,Pin 3-Pin 2,Pin 5-Pin 5).  
  • Turn on the power of master receiver.
  • Wait for the receiver to boot up.
  • Turn on the power of slave receiver.
  • Wait until finished.
  Receiver (loader version 1.0.1) to receiver (loader version 1.0.1) cloning.
  • Connect Receiver (master) & receiver (slave) - (RS232-RS232,Pin 2-Pin 3,Pin 3-Pin 2,Pin 5-Pin 5).
  • Turn on the power of master receiver.
  • Wait about 10 sec. Turn on the power of slave receiver.
  • Wait until finished.
  How to download new loader from PC to receiver
  • Download and install SC-16 upgrade software.
  • Connect Receiver & PC.
  • Run SC-16 upgrade software.
  • Select the COM in COM option (normally COM1).
  • Select Download Loader item in upgrade option.
  • Open file, loader103.bin (Download Software file name).
  • Press Start.
  • Turn on the power of receiver.
  • Wait until finished.
  Need the current software?
Click Here